Returns & FAQ
Every Glass & Glory item is made to order especially for you. Please review the size guide before purchasing. If your item arrives damaged, incorrect or with a visible production issue, we will replace it or refund it.
Order changes and cancellations
Use the link in your order confirmation email to change or cancel an order before it enters production. Once production has started, cancellation or amendment may no longer be possible.
Damaged or incorrect items
Contact us within 30 days of delivery with your order number and clear photos of the item, its label and the issue on a flat, well-lit surface. We will review the request and arrange an appropriate replacement or refund.
Returns and exchanges
Because products are made to order, we cannot accept returns or exchanges for a change of mind or an incorrect size selection. Please check the product size guide carefully before ordering. This does not affect replacements or refunds for damaged, incorrect or defective items.
Refund timing
- PayPal refunds usually appear within 24 business hours.
- Card refunds usually appear within 7 to 10 business days, depending on your bank.
Shipping and international orders
Production and delivery estimates are explained on our Shipping & Delivery page. International orders may be subject to duties, taxes or customs charges depending on the destination. Any applicable amount will be shown or explained at checkout when available.
Accepted payment methods
We accept major credit and debit cards, PayPal, Google Pay and Apple Pay. Klarna, Afterpay or other local methods may be available depending on your location.
Need help?
Use our contact form and include your order number when applicable. You can also read our Privacy Policy and Terms of Service.